Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

At TailtleNest, we want every customer to shop with complete confidence. If you are not fully satisfied with your purchase, we're here to help.

30-Day Return Guarantee

We proudly offer free returns within 30 days after your order has been delivered.

To qualify for a return:

• Products must be returned within 30 days of delivery.
• Items should be unused or only lightly handled for inspection.
• Products should be returned in their original packaging whenever possible.
• Proof of purchase is required.

Free Return Shipping

We provide free return shipping for eligible returns. Please contact our customer support team before sending any items back so we can provide return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

Approved refunds are processed back to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. Include your order number and clear photographs of the issue so we can resolve it as quickly as possible.

Order Cancellation

Orders may be cancelled before shipment for a full refund.

Once an order has been shipped, it must follow our standard return process.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, including:

• Personalized products
• Final sale items
• Gift cards
• Products clearly marked as non-returnable

If you have questions regarding return eligibility, please contact our support team before purchasing.